On June 1st, 2021, the new electric power supply tariff regime will come into force, as established by Order TED / 371/2021, of April 19th, which establishes the prices of charges for the electric system and capacity payments.
This Order entails the necessary adaptations of the computer systems to be able to adapt billing to the new structure of transport and distribution tolls and charges, adaptations that, logically, impact both distribution companies and marketers.
For any clarification regarding the letter that you have received on May 17th 2021, you can direct your inquiries to the email Facturacion.edistribucion@enel.com, in addition to the usual contact channels.